At Naari Essentials, we take great care in crafting and packaging every piece of jewellery. Due to the delicate and personal nature of our products, we follow a strict no-refund policy.

All eligible returns are issued as store credit only, and exchanges are offered under limited conditions outlined below.

  1. Eligibility for Returns & Exchanges

We accept return or exchange requests only in the following cases:

  • You received a damaged product
  • You received an incorrect item

To be eligible:

  • Request must be raised within 48 hours of delivery
  • Item must be unused, unworn, and in original packaging
  • All original tags, boxes, and accessories must be intact
  • Product must pass a quality inspection (QC) after pickup
  • A clear unboxing video is mandatory for damaged or incorrect item claims

  1. What Qualifies as “Damaged”

“Damaged” refers strictly to:

  • Broken or physically defective items upon arrival
  • Manufacturing defects
  • Transit damage

The following are not considered damage:

  • Minor variations in color, finish, or texture
  • Slight irregularities due to handcrafted nature
  • Normal wear and tear or improper handling

  1. Non-Returnable / Non-Exchangeable Items

Returns or exchanges are not permitted in the following cases:

  • Products purchased during sales, promotions, or using store credit
  • Requests raised after 48 hours of delivery
  • Items that have been used, worn, altered, or damaged after delivery
  • Items returned without original packaging or missing components
  • Returns requested due to personal preferences (design, size, look, etc.)

  1. Store Credit Policy

  • Issued only after product passes quality check
  • Valid for 3 months from date of issue
  • Cannot be converted into cash or refunded
  • Can be used partially or fully across multiple orders
  • Cannot be combined with other discounts or offers
  • Only one promotional offer may be applied per order

  1. Exchange Policy

  • Exchanges are allowed only for damaged or incorrect items
  • All exchanges are subject to product availability
  • If the requested replacement is unavailable, store credit will be issued instead

  1. Returns & Exchange Process

  1. Submit your request via our Returns & Exchange Portal
  2. Enter your order details and upload required proof (including unboxing video)
  3. Pay a service fee of ₹199, which covers:
    • Reverse pickup
    • Delivery of replacement (if applicable)
    • Inspection, repackaging, and processing
  4. Once approved:
    • Return: Store credit is issued after QC
    • Exchange: Replacement item is dispatched after QC approval

  1. Pickup & Logistics Policy

  • Reverse pickup will be attempted up to 2 times
  • Customer must ensure the product is securely packed and ready
  • If pickup fails due to customer unavailability or improper packaging, the request may be cancelled
  • If the returned item fails QC, it will be shipped back to the customer

  1. Quality Check (QC) Authority

All returns and exchanges are subject to inspection.

Naari Essentials reserves the right to make the final decision on:

  • Return eligibility
  • Condition of the product
  • Approval or rejection of requests
  1. Order Cancellations
  • Orders cannot be cancelled once processed and packed
  • Orders are typically processed within a few hours of placement

  1. Exchange Delivery Timeline

  • After successful quality check, exchanged items are delivered within 5–10 business days
  • Delivery timelines may vary based on location and logistics partners

  1. Response Timeline

  • All return/exchange requests are reviewed within 24–48 business hours

  1. Contact & Support

For any queries or assistance (Mon–Sat, 10:00 AM – 6:00 PM):

  • Email: support@naariessentials.in
  • Instagram: @naari.essentials

For faster support, please include your Order ID in all communications.

Important Note

By placing an order with Naari Essentials, you agree to all terms mentioned in this policy.